ICT Controller

Last edited on 03. October 2025

Setting up and implementing a controlling system. Monitoring the achievement of stated objectives on the basis of indicators.

  • Synonymous designation: IT controller
  • Role group: Planing (Plan)
  • Role number: 22

Professional Tasks

  • Developing controlling concepts
  • Maintaining controlling systems
  • Reviewing target achievement
  • Defining the procedure for reviewing cost-effectiveness, quality, and security
  • Reviewing investments, budgets, and projects against stated objectives
  • Monitoring ICT projects against stated objectives
  • Preparing data for reporting
  • Preparing variance analyses
  • Monitoring the projected benefits of ICT projects and investments
  • Preparing cost-effectiveness analyses

Education

  • Apprenticeship/baccalaureate
  • University
  • Higher vocational education and training

Competence levels (1 to 4)

  1. Low competence with regard to knowledge/experience in the competence level
  2. Increased competence with regard to knowledge/experience of the competence level
  3. High competence in knowledge/experience of the competence level
  4. Very high competence with regard to knowledge/experience in the competence level

Areas of competence

Personal competencies1234
Personnel management

Personnel management

  • Conveying vision: Communicating the long-term direction and purpose of the work.
  • Leadership aspirations & motivation: Demonstrating the willingness and motivation to take on leadership responsibilities.
  • Delegating & monitoring: Clear assignment and delegation of tasks and monitoring their correct execution.
  • Coaching and development: Developing employees, assessing performance and providing targeted support.
  • Giving feedback: Exchanging constructive feedback to improve performance and behaviour.
  • Inspiring and motivating: Winning over and inspiring employees to work towards common goals.
  • Team organisation: Ability to form, select, integrate and lead teams.
  • Conflict management: Mediating and resolving differences of opinion within the team.
  • Assertiveness: Persuasiveness and tenacity in achieving goals.
  • Forward thinking: Developing vision and strategic foresight for the team.
Communication

Communication

  • Dialogue skills & empathy: Ability to engage in genuine exchange and empathise with others.
  • Conflict management & critical thinking: Early recognition of conflicts, constructive approach and achievement of consensus.
  • Dealing with feedback: Ability to give constructive feedback and to deal with it oneself.
  • Verbal communication skills: Communicating in a way that is appropriate for the audience, understandable and rhetorically skilful.
  • Non-verbal communication: Conscious use of body language and facial expressions to support the message.
  • Presenting & moderating: Structured presentation of content and confident leadership of discussions/meetings.
  • Credibility & authenticity: Consistency between verbal and non-verbal communication and actions.
  • Information management: Efficient procurement, processing and communication of relevant information.
  • Confidence in negotiations: Confident representation of one’s own interests in discussions.
Self-management/personal conduct

Self-management/personal conduct

  • Objective: Definition of measurable or assessable personal and professional goals.
  • Work motivation, commitment & discipline: Demonstrating initiative, dynamism, commitment and personal responsibility, as well as consistent adherence to plans and commitments.
  • Self-reflection & control: Perceiving, classifying and controlling one’s own emotions and feelings.
  • Systematic working techniques & time management: Planned and disciplined approach to task planning and prioritisation.
  • Resilience & stress tolerance: Ability to deal with stress, unforeseen events and complex situations.
  • Willingness & ability to learn: Openness and the ability to quickly absorb new knowledge.
  • Sense of responsibility: Conscientious, reliable and loyal conduct in accordance with ethical principles.
  • Work-life balance: Conscious management of the relationship between professional and private life.
Social competencies

Social competencies

  • Cooperation & tolerance: Constructive cooperation and openness towards different people.
  • Integration & teamwork: Ability to fit into teams and integrate others.
  • Empathy: Ability to understand the feelings and perspectives of others.
  • Tact, sensitivity & appreciation: Respectful and tactful behaviour when dealing with others.
  • Intercultural sensitivity: Appropriate interaction with people from different backgrounds and cultures.
  • Win-win mentality: Focus on solutions that benefit all parties involved.
  • Frustration tolerance: Ability to deal with disappointment and resistance.
Design and problem solving

Design and problem solving

  • Problem identification & analysis: Systematic and logical thinking to identify and analyse complex issues.
  • Strategic thinking: Ability to develop long-term strategies and act strategically.
  • Innovative ability: Openness to change and development of visions and new opportunities.
  • Creativity & intuition: Development of unique, creative solutions, often through imagination and improvisation.
  • Methodological competence: Targeted application of proven methods for structuring tasks.
  • Decision-making ability: Competence in making decisions and steering decision-making processes.
  • Implementation ability: Ability to implement plans with a willingness to take risks and a focus on results.
  • Entrepreneurial thinking: Acting in the interests of the company’s success and living the company’s values.
Deal with complexity

Deal with complexity

  • Maintaining an overview: Keeping an eye on the overall situation despite the depth of detail.
  • Reducing to the essentials: Identifying the core problems in complicated situations.
  • Focusing: Concentrating on the relevant aspects despite the high density of information.
  • Thinking in systems: Analysing, abstracting, structuring and synthesising facts as an overall system.
  • Categorising & grouping: Distinguishing between system types and forming clusters of elements for structuring.
  • Networking & visualising: Representing relationships and interactions and creating explanatory graphics (e.g. process or relationship diagrams).
  • Dealing with uncertainty: Acting and making decisions despite incomplete information or probabilities.
Abstract thinking ability

Abstract thinking ability

  • Modelling & categorisation: Thinking in models and typification to reduce complexity.
  • Generalisation: Transferring insights from individual cases to general principles.
  • Simplification & focus: Concentrating on the essentials for better comprehensibility.
  • Conceptual thinking: Ability to develop overarching ideas and frameworks.
  • Logical reasoning: Consistent derivation of consequences from given premises.
  • Perspective building & connections: Ability to view situations from different angles and establish connections.
  • Communication of abstract concepts: Presentation of complex content through analogies and visualisation techniques.
  • Open-mindedness & willingness to experiment: Willingness to try out new approaches.
Business/position-related skills1234
Business, administrative and control processes as well as compliance

Business, administrative and control processes as well as compliance

  • Core processes & value creation: Knowledge and understanding of the company’s central business processes and value chain.
  • Process optimisation: Application of methods (e.g. business process reengineering, process mining) to increase process efficiency.
  • Critical success factors (CSF): Identification of the key factors for corporate success in the specific environment/market.
  • Risk management: Identification, assessment and control of potential threats to the business.
  • Quality management: Ensuring the required quality of products, services or processes.
  • Legal aspects & compliance: Compliance with rules of conduct and relevant law (e.g. copyright, contract, liability or procurement law).
  • Reporting: Preparation and communication of reports on business activities and key figures.
Company policy/culture/organization

Company policy/culture/organization

  • Corporate identity: Representation of the company’s image and values.
  • Adaptability and awareness: Understanding of the company’s internal policies, culture and organisation, as well as exemplifying openness and actively supporting organisational changes.
  • Cultural sensitivity: Reflecting on and taking cultural characteristics into account in decisions and behaviour.
  • Decision-making behaviour: Making decisions in line with company policy and strategy.
Business contexts

Business contexts

  • Finance & Controlling: Knowledge of budgeting, accounting and the use of key performance indicators (KPIs) for management purposes.
  • Investments & Procurement: Understanding of the fundamentals of investment decisions and procurement strategies (‘make or buy’).
  • Value creation & efficiency: Focus on increasing the value creation, effectiveness and efficiency of business activities.
  • Corporate strategies & stakeholders: Understanding of overall corporate policy, strategies and consideration of stakeholders.
  • Product/market development: Knowledge of marketing, sales, pricing and production factors.
Competitive situation in the sector

Competitive situation in the sector

  • Competitiveness: Assessing one’s own position in the market and applying generic strategies.
  • Identifying competitive advantages: Recognising and exploiting one’s own unique selling points.
  • Industry understanding: Knowledge of specific market models and the mechanisms of supply, demand and pricing in the industry.
  • Understanding the value chain: Knowledge of the sequence of activities involved in creating a product or service.
  • Marketability: Assessing and ensuring the company’s ability to compete.
  • Recognising market risks: Forward-looking assessment of potential threats from the market environment.
Change in the business through ICT

Change in the business through ICT

  • Customer & service orientation: Focusing on the needs of customers/stakeholders and aligning with service orientation in the context of digital transformation.
  • Market orientation & navigation: Recognising ICT-driven change in the market and aligning the company accordingly.
  • Understanding and introducing digital technologies: Basic knowledge of modern ICT solutions such as cloud computing or AI, as well as the ability to introduce new ICT solutions quickly and effectively.
  • Knowing digital business models: Familiarity with new, technology-driven value creation approaches.
  • Digitising processes: Using technology to increase efficiency and automate processes.
  • Handling data/IT security: Responsible protection of sensitive information from misuse.
Consulting and sales

Consulting and sales

  • Consulting process: Mastering the structured process from needs analysis to solution presentation.
  • Solution orientation: Focusing on providing solutions that benefit the customer.
  • Acquisition & closing: Ability to acquire customers, prepare quotations/offers and successfully close contracts.
  • Negotiation techniques: Application of professional methods to achieve win-win solutions and determine pricing.
  • Relationship management: Long-term maintenance of customer contacts to secure future business.
Technical and methodological competencies1234
ICT management

ICT management

  • IT strategy: Development and implementation of strategies for information and communication technologies.
  • Information technologies: Assessment of new technologies in terms of their benefits for the company.
  • Potential for improvement: Identifying and realising potential for improvement in ICT structures.
  • Project portfolio: Organising the entire ICT project portfolio.
  • Best practices, benchmarks: Taking best practices and benchmarks into account to optimise performance.
  • Third-party services: Coordinating external ICT service providers.
  • ICT governance: Ensuring ICT governance so that ICT processes are in line with company objectives.
Project management

Project management

  • Team behaviour: Promoting constructive behaviour within the project team.
  • Project initiation, project management: Managing ICT projects from initiation to completion.
  • Project planning: Planning and controlling the progress and resources of ICT projects.
  • Project execution: Supporting ICT projects with appropriate methods and tools.
  • Project management support: Creating and monitoring project plans.
  • Project problems: Identifying and solving project problems.
  • Project management concepts, methods and tools: Applying recognised concepts, methods and tools for project management.
Risk management

Risk management

  • Project risks: Identification and assessment of risks within ICT projects.
  • System operation risks: Protection of ongoing system operation against disruptions and risks.
  • Risks of organisational units: Minimisation of risks within organisational units.
  • Contingency scenarios: Development of contingency scenarios to ensure business continuity.
  • ICT compliance: Ensuring compliance with legal regulations.
Quality management

Quality management

  • System tests, system checks: Systematic checks and tests of ICT systems.
  • Configuration management: Checking configurations for compliance with standards.
  • Quality assurance, quality assurance systems: Quality assurance of ICT products and processes using quality assurance systems.
  • Release, upgrade: Planning and controlling releases and upgrades.
  • Quality control, process quality, product quality: Use of suitable measurement and testing procedures for quality control of processes and ICT products.
  • Effectiveness of quality management: Evaluation of ICT quality management in terms of costs and effectiveness.
  • Customer satisfaction: Increasing customer satisfaction with regard to ICT use through targeted measures.
Service design

Service design

  • Service design principles and methods: Application of design principles for ICT services.
  • Service design processes: Process optimisation in ICT service design.
  • Technology-related service design methods: Application of technology-related methods for the development of ICT services.
  • Service design organisation: Organisation of roles and responsibilities in ICT service design.
  • Service design implementation: Planning and supporting the introduction of ICT services.
Architectures

Architectures

  • Platform strategy: Development of strategies for company-wide ICT platforms and their use.
  • Service strategy: Planning of ICT service structures in line with the corporate strategy.
  • Enterprise architecture: Designing enterprise architectures in line with corporate strategy.
  • ICT architecture: Designing ICT system architectures, network architectures, software architectures, data architectures, ICT security architectures, etc.
Methodological competency

Methodological competency

  • Project management: Application of methods for managing and optimally implementing projects.
  • Software development: Development of software in accordance with recognised methods.
  • Process description, process improvement: Application of recognised methods for describing, presenting, measuring and improving processes.
  • Frameworks: Application of recognised frameworks, for example in architecture design.
  • Testing: Application of common procedures and methods for testing ICT systems and applications.
  • ICT security: Ensuring ICT security through appropriate procedures and methods.
  • Risk and quality management: Application of standardised methods for risk management and quality management.
Ergonomics and usability

Ergonomics and usability

  • Ergonomics Human-machine interface: Optimisation of interfaces between humans and machines.
  • Interaction design, accessibility: Development of accessible interaction designs.
  • User requirements: Consideration of user requirements (use cases, user stories) in ICT system development.
  • Context analysis, online analysis, surveys: Application of analysis methods to evaluate user-friendliness.
  • Information visualisation, content structure: Visualisation and structuring of information and content.
  • Design principles: Application of common standards for design and layout.
  • Mock-up, prototyping: Application of mock-ups and prototypes for evaluation.
  • Usability coaching: Promotion of user-friendliness in ICT products and ICT services.
  • Web analytics: Analysis of user behaviour for the purpose of improving user experience and performance.
  • User manuals, e-learning content: Development of user manuals and training content.
ICT business administration

ICT business administration

  • Quotations: Preparation and evaluation of quotations.
  • Licences, contracts: Negotiation of licence agreements.
  • Investments, profitability: Planning of investments and evaluation of their profitability.
  • Procurement of ICT systems and ICT services: Organisation of the purchase of ICT systems and ICT services.
  • Budget, cost control: Preparation and monitoring of budgets and control of costs.
  • ICT controlling: Application of ICT controlling instruments for performance measurement.
  • Key account management: Management of important customer relationships.
  • Product management: Planning and control of the development of ICT products.
Organization

Organization

  • Structural organisation, procedural organisation: Designing the structural and procedural organisation of companies.
  • Strategic and operational planning: Planning strategic and operational organisational developments.
  • Organisational weaknesses: Identifying and remedying organisational weaknesses.
  • Reorganisation: Reorganising processes and structures.
Information security

Information security

  • Security strategy, architecture: Development of security strategies and security architectures.
  • Security processes: Integration of security processes into business processes.
  • Security situation: Monitoring of the general security situation and response to threats.
  • Security testing procedures: Performing security tests.
  • Data protection: Designing and implementing protective measures against data theft and ensuring data integrity and confidentiality.
  • Identity and access management: Managing user identities and access rights.
  • Information risk management: Identifying and mitigating risks in the data processing environment.
  • Regulatory requirements, ICT basic protection: Requiring and verifying compliance with regulatory requirements regarding ICT basic protection.
Business and requirements engineering

Business and requirements engineering

  • Analytical and conceptual skills: Analysis of requirements and development of appropriate concepts.
  • Planning and organisational skills: Planning and organisation of requirements analyses across multiple stakeholder groups.
  • Domain knowledge: Use of knowledge about specific subject areas and industries.
  • Interviewing techniques, workshop moderation: moderating and conducting interviews and workshops.
  • Presentation of complex issues: clear presentation of complex issues and analysis results.
  • Analysis and modelling: analysis and modelling of processes, use cases and value creation.
  • Dealing with stakeholders: involvement of stakeholders in development processes.
Software engineering

Software engineering

  • Software development: Development of software applications and interfaces in accordance with defined architectural specifications and guidelines.
  • Software architecture, version planning: Definition of software architectures and planning of software or product versions.
  • Software production: Preparation of software for operation and transfer to production.
  • Software migration: Planning and support of software migrations.
  • Change management: Adapting software to changing requirements.
  • Software security: Analysing security risks of comprehensive software systems and integrating protective functions.
  • Feasibility: Analysing software requirements in terms of feasibility and impact on systems and guidelines.
  • Code review: Performing code reviews to ensure code quality.
  • Innovation: Applying new technologies and methods.
Hardware engineering

Hardware engineering

  • Evaluation: Selection of suitable hardware components based on technical and economic criteria.
  • Commissioning: Planning and monitoring the commissioning of new hardware solutions.
  • Maintenance: Hardware maintenance and troubleshooting.
  • Change management: Adapting hardware configurations to changing requirements.
  • Planning: Planning future hardware requirements.
Network engineering

Network engineering

  • Network systems and architectures: Design of network infrastructures with secure network architectures.
  • Cross-platform services: Development of cross-platform network services.
  • Communication services: Integration of communication services such as VoIP or messaging.
  • Protection and security functions: Implementation of protective measures to ensure network security.
  • Directory services: Administration and configuration of directory services such as DNS.
  • Change management: Adaptation of network components and configurations to changing requirements.
Service engineering

Service engineering

  • Service strategy: Development and documentation of ICT service strategies.
  • Services: Definition of ICT services based on user requirements.
  • Service levels: Definition of ICT service levels and ensuring compliance with them.
  • Problem management: Identification and resolution of problems with ICT services.
  • Service requests: Processing of ICT service requests.
  • Change management: Adaptation of ICT services to changing requirements.
Data engineering/data management

Data engineering/data management

  • Data modelling: Data modelling to optimise data analysis and data usage.
  • Data warehouse, content management: Development and maintenance of database, data warehouse and content management systems.
  • Data management: Management of company-wide data stocks.
  • Change management: Adaptation of data management processes to changing requirements.
Application operation

Application operation

  • Operation and monitoring: Monitoring the ongoing operation of software applications.
  • Support: Providing support to users of software applications and troubleshooting operational problems.
  • Database systems: Administration and optimisation of database systems.
  • Performance and capacity: Ensuring the performance and scalability of applications.
  • Migration: Migration of software applications.
  • Configuration: Configuration of software applications.
Network operation

Network operation

  • Configuration and installation: Configuration and installation of network components.
  • Operation and monitoring: Operating network infrastructure, monitoring network systems and identifying faults.
  • Performance and capacity: Ensuring stable performance and the necessary capacity of network systems.
  • Upgrades: Upgrading network systems.
  • Support: Supporting users and ICT teams with network problems.
Hardware operation

Hardware operation

  • Configuration and installation: Configuration and installation of printers, multifunction devices, storage, network components and other hardware.
  • Operation and monitoring: Operation and monitoring of hardware infrastructures or hardware components.
  • Performance and capacity: Evaluation of hardware performance, ensuring required capacity, optimisation of resources and hardware upgrades.
  • Support: Technical support for end devices and hardware infrastructure.
Service operation

Service operation

  • Support: User support for ICT issues and ICT service requests.
  • Problem management: Analysis and resolution or escalation of ICT problems.
  • Service request: Processing of ICT service requests.
  • Archiving, backup, restore and repair: Ensuring data availability through backup, restore and repair processes.
  • Configuration: Configuration of ICT systems.
  • Performance and capacity: Monitoring of performance and capacity utilisation of running ICT services.

Other roles in the role group «Planing (Plan)»