ICT System controller

Operating, managing and monitoring the ICT services and the ICT infrastructure in accordance with the Service-Level Agreements (SLAs).

The main differences by competency level are as regards:
– Complexity: e.g. services, systems, applications, interfaces,
– Scope: e.g. number of services and systems to be maintained,
– Support from external partners: number and relevance of partners,

of the area of responsibility.