Ensuring the implementation of necessary security measures
Defining escalation procedures for faulty systems
Ensuring third-level support
Analysing complex malfunctions
Coordinating development teams
Education
Apprenticeship/baccalaureate
University
Higher vocational education and training
Competence levels (1 to 4)
Low competence with regard to knowledge/experience in the competence level
Increased competence with regard to knowledge/experience of the competence level
High competence in knowledge/experience of the competence level
Very high competence with regard to knowledge/experience in the competence level
Areas of competence
Personal competencies
1
2
3
4
Personnel management
Personnel management
Conveying vision: Communicating the long-term direction and purpose of the work.
Leadership aspirations & motivation: Demonstrating the willingness and motivation to take on leadership responsibilities.
Delegating & monitoring: Clear assignment and delegation of tasks and monitoring their correct execution.
Coaching and development: Developing employees, assessing performance and providing targeted support.
Giving feedback: Exchanging constructive feedback to improve performance and behaviour.
Inspiring and motivating: Winning over and inspiring employees to work towards common goals.
Team organisation: Ability to form, select, integrate and lead teams.
Conflict management: Mediating and resolving differences of opinion within the team.
Assertiveness: Persuasiveness and tenacity in achieving goals.
Forward thinking: Developing vision and strategic foresight for the team.
Communication
Communication
Dialogue skills & empathy: Ability to engage in genuine exchange and empathise with others.
Conflict management & critical thinking: Early recognition of conflicts, constructive approach and achievement of consensus.
Dealing with feedback: Ability to give constructive feedback and to deal with it oneself.
Verbal communication skills: Communicating in a way that is appropriate for the audience, understandable and rhetorically skilful.
Non-verbal communication: Conscious use of body language and facial expressions to support the message.
Presenting & moderating: Structured presentation of content and confident leadership of discussions/meetings.
Credibility & authenticity: Consistency between verbal and non-verbal communication and actions.
Information management: Efficient procurement, processing and communication of relevant information.
Confidence in negotiations: Confident representation of one’s own interests in discussions.
Self-management/personal conduct
Self-management/personal conduct
Objective: Definition of measurable or assessable personal and professional goals.
Work motivation, commitment & discipline: Demonstrating initiative, dynamism, commitment and personal responsibility, as well as consistent adherence to plans and commitments.
Self-reflection & control: Perceiving, classifying and controlling one’s own emotions and feelings.
Systematic working techniques & time management: Planned and disciplined approach to task planning and prioritisation.
Resilience & stress tolerance: Ability to deal with stress, unforeseen events and complex situations.
Willingness & ability to learn: Openness and the ability to quickly absorb new knowledge.
Sense of responsibility: Conscientious, reliable and loyal conduct in accordance with ethical principles.
Work-life balance: Conscious management of the relationship between professional and private life.
Social competencies
Social competencies
Cooperation & tolerance: Constructive cooperation and openness towards different people.
Integration & teamwork: Ability to fit into teams and integrate others.
Empathy: Ability to understand the feelings and perspectives of others.
Tact, sensitivity & appreciation: Respectful and tactful behaviour when dealing with others.
Intercultural sensitivity: Appropriate interaction with people from different backgrounds and cultures.
Win-win mentality: Focus on solutions that benefit all parties involved.
Frustration tolerance: Ability to deal with disappointment and resistance.
Design and problem solving
Design and problem solving
Problem identification & analysis: Systematic and logical thinking to identify and analyse complex issues.
Strategic thinking: Ability to develop long-term strategies and act strategically.
Innovative ability: Openness to change and development of visions and new opportunities.
Creativity & intuition: Development of unique, creative solutions, often through imagination and improvisation.
Methodological competence: Targeted application of proven methods for structuring tasks.
Decision-making ability: Competence in making decisions and steering decision-making processes.
Implementation ability: Ability to implement plans with a willingness to take risks and a focus on results.
Entrepreneurial thinking: Acting in the interests of the company’s success and living the company’s values.
Deal with complexity
Deal with complexity
Maintaining an overview: Keeping an eye on the overall situation despite the depth of detail.
Reducing to the essentials: Identifying the core problems in complicated situations.
Focusing: Concentrating on the relevant aspects despite the high density of information.
Thinking in systems: Analysing, abstracting, structuring and synthesising facts as an overall system.
Categorising & grouping: Distinguishing between system types and forming clusters of elements for structuring.
Networking & visualising: Representing relationships and interactions and creating explanatory graphics (e.g. process or relationship diagrams).
Dealing with uncertainty: Acting and making decisions despite incomplete information or probabilities.
Abstract thinking ability
Abstract thinking ability
Modelling & categorisation: Thinking in models and typification to reduce complexity.
Generalisation: Transferring insights from individual cases to general principles.
Simplification & focus: Concentrating on the essentials for better comprehensibility.
Conceptual thinking: Ability to develop overarching ideas and frameworks.
Logical reasoning: Consistent derivation of consequences from given premises.
Perspective building & connections: Ability to view situations from different angles and establish connections.
Communication of abstract concepts: Presentation of complex content through analogies and visualisation techniques.
Open-mindedness & willingness to experiment: Willingness to try out new approaches.
Business/position-related skills
1
2
3
4
Business, administrative and control processes as well as compliance
Business, administrative and control processes as well as compliance
Risk management: Identification, assessment and control of potential threats to the business.
Quality management: Ensuring the required quality of products, services or processes.
Legal aspects & compliance: Compliance with rules of conduct and relevant law (e.g. copyright, contract, liability or procurement law).
Reporting: Preparation and communication of reports on business activities and key figures.
Company policy/culture/organization
Company policy/culture/organization
Corporate identity: Representation of the company’s image and values.
Adaptability and awareness: Understanding of the company’s internal policies, culture and organisation, as well as exemplifying openness and actively supporting organisational changes.
Cultural sensitivity: Reflecting on and taking cultural characteristics into account in decisions and behaviour.
Decision-making behaviour: Making decisions in line with company policy and strategy.
Business contexts
Business contexts
Finance & Controlling: Knowledge of budgeting, accounting and the use of key performance indicators (KPIs) for management purposes.
Investments & Procurement: Understanding of the fundamentals of investment decisions and procurement strategies (‘make or buy’).
Value creation & efficiency: Focus on increasing the value creation, effectiveness and efficiency of business activities.
Corporate strategies & stakeholders: Understanding of overall corporate policy, strategies and consideration of stakeholders.
Product/market development: Knowledge of marketing, sales, pricing and production factors.
Competitive situation in the sector
Competitive situation in the sector
Competitiveness: Assessing one’s own position in the market and applying generic strategies.
Identifying competitive advantages: Recognising and exploiting one’s own unique selling points.
Industry understanding: Knowledge of specific market models and the mechanisms of supply, demand and pricing in the industry.
Understanding the value chain: Knowledge of the sequence of activities involved in creating a product or service.
Marketability: Assessing and ensuring the company’s ability to compete.
Recognising market risks: Forward-looking assessment of potential threats from the market environment.
Change in the business through ICT
Change in the business through ICT
Customer & service orientation: Focusing on the needs of customers/stakeholders and aligning with service orientation in the context of digital transformation.
Market orientation & navigation: Recognising ICT-driven change in the market and aligning the company accordingly.
Understanding and introducing digital technologies: Basic knowledge of modern ICT solutions such as cloud computing or AI, as well as the ability to introduce new ICT solutions quickly and effectively.
Knowing digital business models: Familiarity with new, technology-driven value creation approaches.
Digitising processes: Using technology to increase efficiency and automate processes.
Handling data/IT security: Responsible protection of sensitive information from misuse.
Consulting and sales
Consulting and sales
Consulting process: Mastering the structured process from needs analysis to solution presentation.
Solution orientation: Focusing on providing solutions that benefit the customer.
Acquisition & closing: Ability to acquire customers, prepare quotations/offers and successfully close contracts.
Negotiation techniques: Application of professional methods to achieve win-win solutions and determine pricing.
Relationship management: Long-term maintenance of customer contacts to secure future business.
Technical and methodological competencies
1
2
3
4
ICT management
ICT management
IT strategy: Development and implementation of strategies for information and communication technologies.
Information technologies: Assessment of new technologies in terms of their benefits for the company.
Potential for improvement: Identifying and realising potential for improvement in ICT structures.
Project portfolio: Organising the entire ICT project portfolio.
Best practices, benchmarks: Taking best practices and benchmarks into account to optimise performance.
Third-party services: Coordinating external ICT service providers.
ICT governance: Ensuring ICT governance so that ICT processes are in line with company objectives.
Project management
Project management
Team behaviour: Promoting constructive behaviour within the project team.
Project initiation, project management: Managing ICT projects from initiation to completion.
Project planning: Planning and controlling the progress and resources of ICT projects.
Project execution: Supporting ICT projects with appropriate methods and tools.
Project management support: Creating and monitoring project plans.
Project problems: Identifying and solving project problems.
Project management concepts, methods and tools: Applying recognised concepts, methods and tools for project management.
Risk management
Risk management
Project risks: Identification and assessment of risks within ICT projects.
System operation risks: Protection of ongoing system operation against disruptions and risks.
Risks of organisational units: Minimisation of risks within organisational units.
Contingency scenarios: Development of contingency scenarios to ensure business continuity.
ICT compliance: Ensuring compliance with legal regulations.
Quality management
Quality management
System tests, system checks: Systematic checks and tests of ICT systems.
Configuration management: Checking configurations for compliance with standards.
Quality assurance, quality assurance systems: Quality assurance of ICT products and processes using quality assurance systems.
Release, upgrade: Planning and controlling releases and upgrades.
